If you need help or have a question please contact us:

a) by email
b) or by completing the following contact form:


We try hard to answer all emails within 48 hours during working days. Please note that no emails will be replied to outside our customer service's working hours, on evenings, weekends and public holidays. Our Customer Care team's working hours are 8 am - 4 pm (CEST) Mon - Fri.

If you are confused with posts on our social media, please note that all social media posts are pre-scheduled outside our working hours. We wouldn't want you to think that we are ignoring you.

Thank you for your patience and feel free to send us an email if there is anything you need help with.